Terms & Condition

SERVICE AGREEMENT

1. Purpose and Scope of the Agreement

1.1 This Service Agreement defines the legal framework within which Hill Davenport Limited, trading as Breakdown Recovery Service UK (“Company”), operates.

1.2 The primary purpose of this Agreement is to clarify the Company’s role as an introducer of customers (“Customer”) to independent Glass Technicians for car glass and windscreen replacement services.

1.3 This Agreement outlines the responsibilities of each party, ensuring transparency and setting clear expectations.

1.4 The document specifies terms related to liability, payment, dispute resolution, and data protection, providing a comprehensive understanding of the service relationship.

1.5 The Company acts solely as an intermediary and cannot be held liable for the actual repair or replacement work carried out by the Glass Technician.

1.6 This Agreement protects the interests of all parties involved and clarifies their rights and obligations under the laws of England and Wales.

2. Role of Hill Davenport Limited

2.1 The Company functions solely as an introducer, connecting Customers with independent Glass Technicians.

2.2 The Company’s role is strictly limited to facilitating this introduction and, in some cases, processing payments on behalf of the Glass Technician.

2.3 The Company does not perform any glass repair or replacement services and is not responsible for the quality, completion, or outcome of the work.

2.4 The Company is not an agent, representative, or subcontractor of either the Customer or the Glass Technician and does not assume any liability for their actions or omissions.

2.5 The Customer acknowledges that by engaging the Company’s services, they are entering into a direct contractual relationship with the Glass Technician.

2.6 The Company does not provide any warranty, guarantee, or insurance regarding the services provided by the Glass Technician.

2.7 In certain cases, the Company may collect payments on behalf of the Glass Technician, including deposits and full or partial payments for services.

2.8 The Company shall not be held responsible for any miscommunication between the Customer and the Glass Technician.

3. Deposit Policy and Payment Collection

3.1 The Company may collect deposits and payments on behalf of the Glass Technician.

3.2 The Company generally collects a deposit from the Customer before introducing them to a Glass Technician. This deposit serves as an administration fee for facilitating the introduction and service coordination.

3.3 The deposit is non-refundable unless the Company fails to introduce the Customer to a suitable Glass Technician. The deposit amount is set at a fair and proportionate level relative to the service coordination costs incurred by the Company.

3.4 If the Company collects full or partial payments on behalf of the Glass Technician, the funds will be transferred in accordance with agreed terms.

3.5 The Company does not assume liability for service disputes but may assist in facilitating communication between the Customer and the Glass Technician.

3.6 If additional payments are required by the Glass Technician, the Customer is responsible for ensuring all outstanding balances are settled directly with the Technician.

4. Right to Cancel (Consumer Contracts Regulations 2013)

4.1 If the Customer engages the Company’s services remotely (e.g., online or over the phone), they have the right to cancel within 14 days, unless they request immediate service, in which case this right is waived.

4.2 If the Customer cancels within the 14-day cooling-off period and no service introduction has been made, they will receive a full refund of their deposit.

4.3 If the Company has introduced the Customer to a Glass Technician within the 14-day period, the deposit remains non-refundable.

5. Customer Responsibilities

5.1 The Customer acknowledges that the Company acts solely as an introducer and, where applicable, a payment facilitator, not as a service provider.

5.2 The Customer must provide accurate information regarding their vehicle, including make, model, and extent of damage, to ensure efficient service.

5.3 Any disputes, complaints, or claims related to the work must be directed to the Glass Technician who performed the service.

5.4 The Customer is responsible for checking the work before accepting completion and making payment.

5.5 The Customer must ensure that the vehicle is accessible for service and that no obstructions prevent the Glass Technician from completing the work.

5.6 If an appointment is missed or cancelled without adequate notice, the Glass Technician reserves the right to charge a cancellation fee.

6. Liability Disclaimer and Dispute Resolution

6.1 The Company holds no responsibility for any defects, damages, or disputes arising from services provided by the Glass Technician, except where prohibited by law.

6.2 Any claims relating to workmanship, delays, or damages must be resolved directly with the Glass Technician.

6.3 Customers are advised to request a written service agreement from the Glass Technician to outline the scope of work and warranty coverage.

6.4 The Company participates in an Alternative Dispute Resolution (ADR) scheme, and Customers are encouraged to use this service before considering legal action.

6.5 If disputes cannot be resolved amicably, the parties agree to attempt mediation before pursuing legal action.

6.6 In cases where legal action is necessary, disputes shall be resolved in the courts of England and Wales.

6.7 Customers are encouraged to leave reviews and feedback to help maintain service quality.

7. Compliance with Data Protection Laws (UK GDPR)

7.1 The Company is committed to protecting personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

7.2 Personal data will be processed in accordance with applicable laws.

7.3 Customer details will not be shared with third parties except for fulfilling this Agreement.

7.4 Customer data will be retained only for as long as necessary unless a longer retention period is required by law.

7.5 Customers have the right to access, correct, or request the deletion of their personal data.

7.6 Customers may request data portability where applicable, in accordance with UK GDPR.

8. General Terms

8.1 This Agreement constitutes a legally binding contract between the parties.

8.2 If any clause is found to be unenforceable, the remainder of the Agreement shall continue in full force and effect.

8.3 The Company reserves the right to amend this Agreement, provided such amendments do not infringe upon Customer rights under applicable law.

Updated: 05 January 2025